As passionate global adventurers, we understand that sometimes, the hardware we rely on simply doesn’t work as expected. We’ve worked tirelessly to craft our Vela Nova products to stand the test of travel and time, and, when necessary, are happy to offer our Warranty to keep you going on your own adventures.
We offer a one-year manufacturer’s Warranty from the date of purchase.
If you believe you’ve received a defective product, or are experiencing problems with your product, please contact us at firstname.lastname@example.org
This Warranty does not cover damages that may have happened from negligence, misuse, wear and tear, or any use not in accordance with product instructions (dropping the product, etc.). Vela Nova is not liable for any potential loss of data incurred from using Vela Nova products.
If your product malfunctions or fails to perform, you may be eligible for a free replacement (terms and conditions apply).
To obtain service under this Warranty, please contact our customer service team with the following information in order to determine the problem and to establish the most rapid and appropriate solution:
- Proof of purchase
- Photo/Video of the faulty product
- Please clearly specify the issue with your purchased item. If the problem cannot be resolved, we will send you a replacement device or a full refund, including all delivery charges.
- Please provide a valid proof of purchase in your initial inquiry, including your order number or digital receipt from our online store, or a receipt from an authorized retailer. Unfortunately, we cannot offer the Warranty to products without proof of purchase.
Please note, to receive a free replacement, you may be asked to send the faulty product to Vela Nova at no cost to you.