Shipping FAQ

What is the standard delivery time?

Typical shipping is 3-5 business days.

What countries do you ship to?

United States only.

How will my delivery be shipped?

Amazon functions as our logistics partner to ship out Vela Nova products. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, once the product has been processed through fulfillment, we cannot change the delivery address.

What do I need to do when I received a different product than what I ordered?

If for some reason you receive a product other than the one in your order, please contact customer support at support@velanova.com.